This job maintains and ensures complete and appropriate drug therapy in a multidisciplinary pharmaceutical care environment. Assumes responsibility for the management of pharmacy services with the goal of ensuring the patient receives complete and appropriate drug therapy and improving patient outcomes. Provides drug information to patients and healthcare providers. Works to resolve prior authorizations and all insurance billing on behalf of the patient and provider. Oversees the Patient Advocate team. Performs drug utilization review and checks for appropriateness. Works with Specialty Fulfillment team to ensure complete and timely receipt of medications and compliance with drug therapy.

Job Duties

• Performs patient assessment and care.
• Performs prior authorization and insurance resolution services.
• Oversees the Patient Advocate team.
• Communicates with patients, providers, and caregivers.
• Assumes responsibility for professional development and continued education.
• Participates in special projects/ committees as needed.
• Maintains documentation relative to job.
• Maintains and fosters an environment of teamwork and engagement.
• Performs all job duties in accordance with company Specialty Pharmacy policies and accrediting bodies.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Education

• Required – Bachelor of Science in Pharmacy
• Preferred – Doctor of Pharmacy (PharmD)
• Completion of a PGY1 or PGY2 Pharmacy Practice Residency

Work Experience

• Required – None
• Preferred – 2 years experience as pharmacist
• Experience in specialty pharmacy

Certification

• Required – License to practice Pharmacy by the Louisiana Board of Pharmacy
• Preferred – Multi-state licensure
• Required - Basic Life Support (BLS) from the American Heart Association to be obtained within 60 days from hire

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Proficient in Microsoft Office.

About Ochsner Health

Ochsner Health is the leading nonprofit healthcare provider in the Gulf South, delivering expert care at its 47 hospitals and more than 370 health and urgent care centers. For 14 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for four consecutive years. Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and digital connectivity not found anywhere else in the region. In 2024, Ochsner Health cared for more than 1.6 million people from every state in the nation and 63 countries. Ochsner’s workforce includes more than 40,000 dedicated team members and over 4,900 employed and affiliated physicians. To learn more about how Ochsner empowers people to get well and stay well, visit https://www.ochsner.org/.

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