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Technical Support Specialist 1
Job Summary: Xavier University of Louisiana is accepting applications for the position of Technical Support Specialist 1. This position reports to the Director Network Enterprise Technical Support for Technology Administration. The position oversees and maintains computer hardware and software systems at Xavier. Ensures proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Evaluates documented resolutions and analyzes trends for ways to prevent future problems. AA/
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