Job Summary:

Under the direction of the Director of Property Management, the qualified candidate will be responsible for managing and directing the day to day operations of Canal Place.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

OPERATIONS & CUSTOMER SERVICE:

• Conducts daily inspection of property including common areas, grounds, parking structure and retail spaces for curb appeal, safety and over?all condition.
• Establishes and maintains effective working relationships with owners, vendors, employees and tenants.
• Oversees the smooth transition and seamless tenant move?ins and move?outs.
• Oversees and coordinates capital improvements and tenant build?outs.
• Monitors and direct facilities operations to ensure regular and preventative maintenance tasks are completed on schedule, service requests are completed within 24?48 hours, and curb appeal standards are met.
• Oversees service contracts, common area management and property repairs. Ensure the effective bidding of vendor contracts and manages outside vendor execution and performance.
• Recommends and manages capital improvements, deferred maintenance and upgrade programs.
• Assesses property safety standings and recommends and manages action plan to reduce injuries, damages, loss and claims. Conducts regular safety meetings with vendors and tenants.
• Ensures coverage for emergencies, on?call duties, tenant functions, and weekends.  Manages and coordinates property’s emergency response plan.
• Oversees all tenant management and provides superior customer service.
• Work closely with leasing representatives and third-party marketing vendors to develop consistent messages in support of project brand.
• Work in conjunction with leasing agents to execute new and renewal leases to meet or exceed client objectives, in accordance with operating budget or other directives.
• Develop and maintain an appropriate level of involvement in community affairs and activities representing both the property and its ownership.

FINANCIAL:

• Develops an annual operating budget and business plan in accordance with ownership requirements, including third party owners.
• Responsible for achieving budgeted NOI, maximizing property cash flow, and overall financial performance of the property.
• Develops cost saving strategies to reduce budgeted expenses including utilities, landscaping, lighting, turnover items, maintenance supplies, office supplies, tenant activities and marketing programs.
• Work closely with lease administration and property accountant staff to ensure revenue and expenses are allocated appropriately and in adherence to the leases and contracts.
• Review and analyze all bid summaries for purchase of goods and services per the stated contract process. Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment.
• Monitors compliance with laws as they relate to property specific guidelines and occupancy standards.

MARKETING/COMMUNITY RELATIONS:

• Develop and manage annual marketing budget and marketing plan.
• Develop and manage the property’s external awareness campaign and that objectives are achieved through earned, paid and social media.
• Primary spokesperson for the property.
• Assist in the coordination, set up, and execution of on?site property events and activities.
• Actively participate in local business organizations such as the Chamber of Commerce to raise the profile of asset.

LEADERSHIP:

• Maintains open and clear communication with the tenants, vendors, and other staff members to ensure the vision for the property and its operations is adhered to.
• Resolves conflicts with utmost professionalism and creates a culture of teamwork and outstanding customer service.
• Directs activity of staff, including Facilities, Maintenance, and Security, if any.
• Reviews and evaluates all processes and procedures. Recommends best practice improvements.

QUALIFICATIONS:

• Minimum of five (5) years experience in managing retail, and/or mixed?use required.
• Active real estate license required.
• CSM, CPM, and/or RPA designations preferred.
• Construction management experience helpful
• Related bachelor’s degree or an education/experience combination in the areas of marketing, business administration, real estate (leasing), property management and/or retail management.
• Thorough knowledge of Microsoft Office products and MRI.
• A comfort with Social Media