Xavier University of Louisiana is accepting applications for the position of Technical Support Specialist II. This position reports to the Director Network Enterprise Technical Support for Technology Administration. Acts as a Senior Technical Support staff member for helpdesk and technical support staff in that this position requires more years of technical support experience. Extensive knowledge of computer hardware and software using several hardware platforms, Unix, Linux, Mac OS, Windows. Extensive knowledge of running diagnostic utilities for break-fix and troubleshooting. Ability to conduct research quickly on a wide range of computing issues. Ability to present research and ideas in a user-friendly language. Extensive application support experience. Ability to prioritize and resolve multiple tasks in a high-pressure environment. Keen attention to detail and ability to document problem resolution for follow-up and follow-through. Exceptional written and oral communication skills. Highly self-motivated and a self-starter. Exceptional customer service and interpersonal communications skills. Prior experience working in a team-oriented, collaborative environment. AA/EOE
Minimum Qualifications:
A high school diploma with certifications, Associate Degree, or Bachelor's degree in Computer Science or closely related degree
Minimum 7-12 years' experience in helpdesk and technology support
Technically savvy with a solid understanding of networks and technology infrastructure
Must have written and interpersonal skills essential when communicating with clients
Preferred Qualifications:
CompTIA Security+ or A certification
Experience in a customer focused position involving technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software, such as ServiceNow or Zendesk in addition to other remote access desktop programs
Xavier University of Louisiana, founded by St. Katharine Drexel and the Sisters of the Blessed Sacrament in 1925, is Catholic and historically Black. The ultimate purpose of the University is to contribute to the promotion of a more just and humane society by preparing its students to assume roles of leadership and service in a global society. The only historically Black, Catholic university in the United States, XULA is a private, liberal-arts based, co-educational institution offering 40 undergraduate majors, 5 master’s degree programs and a doctor of pharmacy program. More than one-half of its 3,100 students are from Louisiana, but it draws students from nearly all fifty states and 35 countries. Xavier is recognized as a national leader in the sciences and the liberal arts: • #1 in the nation in the number of African American graduates who go on to complete medical school (AAMC data 2019). • Among the nation’s top four colleges of pharmacy in graduating African Americans with Doctor of Pharmacy (Pharm D) degrees. (2018) • #1 in the nation in awarding bachelor's degrees to African American students in the biological and biomedical sciences, the physical sciences, and physics. ...(2018) • #3 in the nation in the number of African American graduates who go on to earn a Ph.D. in science and engineering disciplines. (2018) • The Department of Physics is #1 in the nation for awarding African Americans baccalaureate degrees in physics and the physical sciences, according to the American Institute of Physics. (2018) Xavier is consistently ranked by the American Chemical Society as one of the top 25 universities in the nation. • The 2020 edition of the Fiske Guide to Colleges named Xavier among its 300 “best and most interesting” four-year colleges and universities. • Xavier was also singled out as one of the nation’s 385 best institutions for undergraduate education by The Princeton Review in the 2020 edition of its annual “The Best 385 Colleges”. • College Consensus, a unique college ratings website that aggregates publisher rankings and student reviews, ranks Xavier as the nation’s #3 Historically Black Colleges and Universities) (2019). It also ranks Xavier as #3 among all Louisiana colleges. • College Factual ranks both Xavier’s biology and chemistry programs as program as No. 1 in Louisiana. (2019) • Your 2018 Guide to College Transfer lists Xavier as one of only 90 colleges and universities nationwide profiled as “transfer friendly” in this guide to the college transfer process by the Kaplan Educational Foundation. • The Student Loan Report ranks #Xavier 12 out of 800 Private schools who left graduates with the least amount of private student loan debt, a form of financial aid known for higher interest rates and less forgiving repayment programs. (2018) • Zippia.com named Xavier's Psychology Program as #1 in Louisiana. (2018) • Learn.org ranks Xavier Among the Top 50 STEM schools in the U.S. (2019) • The Edvocate ranks Xavier as the nation’s No. 3 Catholic University. (2019) • Zippia.com rates Xavier #1 in Louisiana in its 2019 report, “Best College in Each State for Getting a Job”.