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International Client Services Specialist
Description ResponsibilitiesProvide day-to-day personalized customer service following the quality standards defined by the Bank for this client segmentEnsure transactions are processed within service levels by all units of the Bank; escalates to Management issues related to products and transaction processing, and follows through their resolutionAddress and solve client concerns, claims and queries, ensuring that the process of customer claim resolution is administered within the established parameters of quality and efficiencyCoordinate with multiple units of the Bank to exceed customer service expectations; and regularly follows up on the status of customer reques


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