City Park is one of the nation’s largest urban parks, distinguished by its expansive urban wilderness, variety of active recreation offerings and location in the middle of New Orleans. The COO is an executive level position responsible for overseeing day-to-day park operations, advancing the park to best in class operations, and participating and or leading strategic initiatives for the City Park Improvement Association (CPIA). Additional responsibilities of this position include liaising with the public and stakeholders, as well as supporting the CEO in all aspects of park management. The role involves highly visible community projects and business lines that have a large variety of stakeholders. Current departments reporting to this role include: Sales/Catering, Amusements, Risk Management, Stadium/Athletics, Tennis, Grounds/Horticulture, Park Police, and the Botanical Garden. The position will play a critical role in preparing CPIA for a park-wide master plan and corresponding improvement of all aspects of park operations.
Park Operations, Maintenance and Programming Management
Develop programs and management strategies that elevate the Park visitor experience and proactively care for the Park’s natural resources and facilities
Develop and execute O+M program that is efficient, economical and high impact; maintain high levels of park maintenance, recreation and athletic services, natural resource management and horticulture care with a focus on economy, efficiency, productivity and the park user experience
With the support of the Risk Management department, develop, implement, and oversee a safe and secure environment for employees and park users, execute loss prevention measures, and ensure a proactive emergency response plan
Oversee the park police functions ensuring appropriate training and enforcement strategies
Oversee the execution of park programming, events, concessions and earned income development
Balance special events/park programming with the needs of the park and minimize impact to park daily operations, grounds and infrastructure
Evaluate the use of contract labor and develop relationships with contractors. Perform quality control checks on work completed.
Coordinate with City and State entities such as NOPD, Sewerage and Water Board, Parks and Parkways, the Levee District, as well as utility companies to benefit the park and minimize impact of non-park projects that affect the operations of the park.
Develop long and short-term strategies for management of ongoing park issues such as homeless, graffiti, vandalism, animal control, parking and traffic issues.
Understanding of GIS capabilities and ability to guide the creation of useful maps to evaluate park needs and create long- and short-term plans for park operations
Anticipate and mediate conflict between leaseholders, special events, park operations and other entities using the park (board members, donors)
Ensure a highly effective fleet management program
Ensure a culture of environmental leadership
Organization Strategic Direction and Oversight
Participate in all areas of CPIA programming and operations including capital, operations, finance and human resources
Work closely with CEO and other executive leadership in developing and executing strategic direction and organizational optimization
Create policies and procedures, with an emphasis on culture building, workforce development, and safety
Continuously evaluate program activities, ensure continuing contractual obligations are being fulfilled, allocation of resources for greater program effectiveness
Work with CEO to grow and optimize CPIA organizational structure and performance in support of CPIA growth goals and strategic plan execution
Serve as liaison as needed with board members, government officials, the public, volunteers and partnering organizations
Execute special projects as needed
Finance and Administration Responsibilities
Ability to create well designed RFPs for disaster relief and other significant ongoing contracts.
Understand state procurement and use of state appropriated funds. Ability to use funds efficiently and effectively.
Assist in developing business plans for future capital projects
Assist in conducting internal assessment of business operations
Prepare and manage park maintenance and operations budget in cooperation with CEO and CFO.
Partner with CEO to determine key financial metrics and supporting strategies
Work closely with finance department to ensure streamlined, accurate reporting and that the financial needs of the organization are met
Assist with the development of the annual operating budget and ensure operation within the budgeted allowances
Assist with developing long-term budgets tied back to strategic plans and master plan implementation needs
Empower and resource direct reports, ensuring constant advancement towards organizational goals
Ensure park policies related to operations are consistent across all departments
Create and implement systems to promote upward mobility; incentivize and reward quality employees uniformly throughout departments
Assist with advancing an organizational model that promotes communication between departments, finds efficiencies and addresses conflicts
Instill a spirit of joyful collaboration, an entrepreneurial spirit and the value of servant leadership
At least 10 years in a public park or similar environment at an advanced managerial level
Proven success in park or public space project management
Bachelors’ degree and relevant certifications and proof of pursuing continuing education in the field of urban parks and/or public space
Extensive knowledge of the principles, methods and practices of land management, human resources management, contract negotiation, park programming, public space values, and project management
Understanding of the principles of public engagement, stormwater management, green infrastructure, and environmental stewardship
Able to multitask, prioritize and meet multiple project deadlines
Be skillful and diplomatic, anticipate challenges; creative and skillful problem-solving ability, think outside of the box
Superior communication and collaboration skills
Applicants should submit a cover letter, two one-page overviews of significant park projects (capital or operational endeavors), a comprehensive resume, and three references via email to firstname.lastname@example.org. City Park will not reach out to any references without advance notice to the candidate. Resumes must be submitted by January 7, 2022.
For over 170 years, City Park has provided access to abundant natural and cultural resources to residents of the region and visitors from around the world. The Park’s 1,300 acres make it one of the largest urban parks in the United States, distinguished by its expansive urban wilderness, variety of active recreation and cultural offerings and location in the middle of New Orleans. City Park requires a unique set of skills in order to maintain it to the highest standards. Our staff is comprised of dedicated individuals with a diverse range of skills, centering around one goal—keeping New Orleans City Park beautiful year-round.