Under the general direction of the Director, the Program Manager for Student and Exchange Visitor Information System (SEVIS) Compliance provides expert advice and serves as a resource to international students, scholars and university departments on immigration regulations. This position is primarily responsible for ensuring Tulane's compliance with SEVIS reporting requirements and immigration document issuance procedures for individuals in J-1 and F-1 status. A major component of ensuring Tulane's SEVIS compliance involves maintenance of the OISS software system that interfaces with the SEVIS system. This position also contributes to the retention of international scholars and students and their successful completion of an academic course of study at Tulane through participation in programming offered by OISS and advising international students on personal, academic, and cultural affairs.
Ability to successfully complete SEVIS training and gain expert knowledge of J-1 and F-1 SEVIS reporting requirements and immigration document issuance procedures
Commitment to excellent customer service and the ability to interact professionally with all levels of users and also provide effective technical support as needed
Demonstrated sensitivity to cultural differences and ability to work in a multicultural environment
Ability to effectively troubleshoot and resolve technical problems in a timely manner
Ability to adapt to new technologies with minimal training
Excellent written and verbal communication skills
Ability to work without supervision and meet established deadlines
Excellent attention to detail and strong organizational and planning skills
Ability to work as part of a team and service-oriented work environment
Ability to work with software applications, web-based applications, database management, and supporting systems
REQUIRED EDUCATION AND/OR EXPERIENCE
Bachelor's degree and 2 years' software applications/systems implementation or 2 years' international student advising/immigration experience
High school diploma or equivalent and 8 years' software applications/systems implementation experience or 8 years' international student advising/immigration experience
U.S. Citizenship or Lawful Permanent Residence is required, as mandated by federal regulations
Bachelor's degree in computer science or related field, and five years' software applications/systems implementation experience to include customer service management in a higher education setting
Significant international experience that may include studying, living or working abroad, or interacting with international visitors
Experience working with Sunapsis, including alert systems, e-form development and implementation, reporting, and auto email setup
Detailed, expert knowledge of F and J immigration regulations and the SEVIS system, including SEVIS processes and alerts/reports and RTI and batch processes
Experience with Banner, SQL, and ColdFusion
Prior experience as a designated School Official (DSO) and/or Alternate Responsible Office (ARO)
Additional Salary Information: COMPENSATION INFORMATION
This position is assigned to pay grade P1.24. Tulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future. Learn more about Life at Tulane (https://hr.tulane.edu/jobs/life-tulane) as well as our Benefits and Pay (https://hr.tulane.edu/jobs/our-benefits). See our Candidate Resources (https://hr.tulane.edu/jobs/candidate-resources) to learn more about our hiring process and what to expect.
Internal Number: IRC21085
About Tulane University
Tulane's purpose is to create, communicate and conserve knowledge in order to enrich the capacity of individuals, organizations and communities to think, to learn and to act and lead with integrity and wisdom.
Tulane pursues this mission by cultivating an environment that focuses on learning and the generation of new knowledge; by expecting and rewarding teaching and research of extraordinarily high quality and impact; and by fostering community-building initiatives as well as scientific, cultural and social understanding that integrate with and strengthen learning and research. This mission is pursued in the context of the unique qualities of our location in New Orleans and our continual aspiration to be a truly distinctive international university.
Since beginning as a medical college in 1834, we’ve grown into one of the most well-respected research universities in the country. We’re one of just 62 members of the Association of American Universities, an elite group of top-ranked research institutions. We’re hardly an ivory-tower, view-from-40,000-feet kind of place. Yes, you’ll find a lot of intellectual firepower on campus. Our faculty are involved in projects as diverse ...as protecting the aquatic resources of the Gulf and chronicling the region’s singular musical heritage. But because of our size – just 8,610 undergrads; classes average 21 students – you won’t be looking at that academic talent from afar. The brilliant faculty who are carrying out that work also happen to be eager, nurturing educators.