Provide on-going clinical support, which may involve candidacy criteria, procedure support, post procedure follow up, difficult case management, PI and IFU adherence and ongoing education.
Serves as primary resource for clinical support in the areas of troubleshooting, mapping, and patient follow-up for company products.
Ensure timely collection, reporting of all required medical documentation pertaining to procedural device operation using corporate issued tracking procedures and seek input from appropriate personnel to resolve problems.
Follows company and divisional guidelines for managing commercial inventory and, if applicable, investigational product inventory.
Responds to customer needs regarding products and service by developing feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
Develops relationships with hospital, lab and office personnel (e.g. through clinical interactions, conversation, business meetings) and identifies key decision makers in order to facilitate future sales.
Assist in the professional education activities sponsored by BSC by educating customers on the merits and proper clinical usage of company products via presentations and demonstrations using a wide variety of formats and platforms.
Recognize opportunities to present competitive information to support sales activities in the region.
Assist or act as Field Mentor when asked in the training and educational needs of incoming field personnel.
Evaluate, Educate and hold HCPs accountable on the correct use of BSC/Varithena products in the CVI disease state
Facilitate the adoption of Varithena through education and awareness with RVTs
Ability to travel extensively 80% of the time
Assist the BSC medical team, sales force and management team with continuous learning opportunities related to the disease state and procedure protocols for BSC products
Maintain current Customer Relationship Management (CRM) records
Maintain current CRM records
Optimize time and efficiency within a large geographic area in order to maximize impact and results
Comply with BSC’s code of conduct and policy guidelines
Demonstrate in words and actions the values of BSC
Quality System Requirements
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
For those individuals that supervise others, the following statements are applicable:
Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
Establishes and promotes a work environment that supports the Quality Policy and Quality System.
Additional Salary Information: Salary plus bonus
Internal Number: 0003
About Boston Scientific
Boston Scientific is dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.