Our client is seeking a General Manager with responsibility for managing the day-to-day operations of a mall and various ancillary retail owned by the company and its subsidiaries under the direction of the Regional Manager.
Responsibilities will include, but are not limited to, the following:
Management, Operations, and Marketing
Oversee overall management of all properties including safety, cleanliness, and integrity of all buildings, systems, equipment, and marketing.
Develop cost-saving strategies to reduce budgeted expenses including utilities, landscaping, lighting, turnover, maintenance supplies, office supplies, tenant activities, and marketing programs.
Manage front office personnel.
Properly prepare the team to respond in emergency and crisis situations.
Monitor store compliance with lease operational requirements and enforce if necessary.
Work closely with outside vendors, supervise contract services.
Bid out vendor contracts and prepare service contracts.
Assemble and provide information as required by the company.
Work with Tenant Plan reviewer to ensure that store remodels are in accordance with Landlord Criteria and are a positive reflection on the property.
Oversee Tenant construction ensuring stores are built in accordance with approved plans and code.
Oversee the completion of all capital projects.
Prepare notifications as necessary to tenants regarding events, construction, etc.
Meet with tenants regarding move-in/outs & provide required documentation.
Work with local counsel to support insured litigation defense; company representative for insured litigation depositions.
Work with the Marketing Manager to ensure that all events are properly executed and marketing programs are effective.
Lead by example fostering a spirit of cooperation where all members feel their work is valued and appreciated.
Maintain open communication. Resolve disputes timely, professionally with respect for the best interest of the team.
Collaborate with team to set goals, direction, and priorities equitably holding individuals accountable for results.
Develop and maintain an appropriate level of community involvement representing the Company’s interest.
Articulately and professionally interface with constituents, public officials, and the media as required.
Meet with tenants regarding complaints/issues.
Strong tenant relations focus by establishing an effective working relationship with all Store Managers and other key merchants.
Maintain flexibility in responding to conflicting and changing priorities.
Have knowledge of the market area including competitive properties and area demographics.
Responsible for common area and inline short-term leasing to include prospecting for Tenants, negotiating terms and conditions, obtaining executed license agreements, and enforcing program standards.
Participate in the development of long-term leasing strategy.
Maintain an effective working relationship with the property’s leasing representatives. Support and provide information as required.
Financial Performance and Reporting
Develop capital projects program; prepare annual operating/capital budgets for presentation to ownership.
Monitor and manage operating and capital expense within or under budget.
Prepare and submit monthly/quarterly reports and forecasts.
Responsible for maintaining a reasonable Aged Accounts Receivable balance. Lead team effort to effectively execute collections process.
Review and submit tenant improvement allowances per lease documentation.
Assist with analyzing CAM and other accounting discrepancies.
Approve invoices prior to the release of payment.
Assist tax consultants with re-assessments.
Assist with preparation of documents for lender, audit, or partner financial requests.
Prepare documentation for property insurance issues.
Additional duties/responsibilities as may be assigned from time to time.
5-10 years+ experience managing a regional mall or lifestyle center.
Prior redevelopment / construction experience a plus
About Poline Associates
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.