The Applications Trainer’s role is to deliver training to end users in the organization about how to use various types of software programs efficiently and effectively in support of business objectives. This individual is responsible for designing, delivering, and improving in-house software applications training programs and related courseware.
The location of New Orleans is strongly preferred, but applicants in other cities with a McGlinchey office are urged to apply.
Design, develop, and deliver software applications training programs and individual classes, including:
New employee training
Periodic in-depth training on supported applications
Lunch-time training sessions on specific topics
Train temporary secretaries on firm standard applications and procedures
Law Clerk training
One-on-one training as requested
Serve as the first line for escalation of issues arising from the Help Desk, SMEs, remote trainers and/or the community of users who consume training services.
Deliver proactive floor support on supported applications.
Proficient in use of the firm’s standard desktop applications, including, but not limited to:iManage, Microsoft Office 2016, Payne Consulting Group’s Numbering Assistant, Levit & James’ Stylizer and Best Authority, Adobe Acrobat, iTimekeep, Workshare Pro, and InterAction.
Serve as an administrator for the UniversitySite Learning Management System.
Help develop new templates, autotext, etc. to assist users in automating tasks.
Create and communicate learning plans in consultation with departmental decision makers.
Establish and maintain a database to track training participants’ status and results.
Administer training event feedback mechanisms through UniversitySite. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses.
Develop, analyze, and update training documentation.
Work closely with Applications Support Analysts in creating and maintaining courseware.
Ensure availability of necessary manuals and handouts for each course.
Provide input into the overall training budget.
Provide input to identify training requirements originating from new projects and departmental initiatives.
Visit McGlinchey offices several times per year to conduct group and one-on-one training.
Participate in business process improvement initiatives.
Responsible for self-development through professional organization membership, seminars/workshops or exposure to articles, white papers and other information made available through industry press.