Program Director - Case Management

Job Title:  Program Director – Case Management
Location: New Orleans, Louisiana

Job Summary:
In a career as a Program Director of Case Management (also known as Director of Care Coordination Services), you will oversee the delivery and documentation of program services.
You will also monitor program services to ensure compliance with regulatory requirements and contractual objectives.

Responsibilities:

• Oversees and coordinates operations of case management / care coordination services.
  • Provides and reviews necessary communication and documentation for families, agencies, courts, and interested parties to discuss family progress in meeting service plan goals.
  • Coordinates, guides, approves, and monitors family assessment and service plans; provides for regular review and updating of service plans.
  • Supervises, administers, monitors, and evaluates established intervention procedures for the program and develops new approaches for intervention as needed.
  • Provides direction for all case closure decisions.
  • Ensures appropriate level of direct contact with families per program requirements, and remains available to staff and families 24/7, for crisis intervention as needed.
• Assumes supervisory and administrative responsibility for care coordination services.
  • Promotes a culture of professionalism through role modeling professional boundaries, and respect.
  • Screens and hires direct program staff, and assumes responsibility for training staff. Provides and documents regular supervision and accompanies staff in field as needed.
  • Administers financial planning, allocation, and disbursement of program budgets.
  • Coordinates referral process and ensures program capacity is maintained at appropriate levels; works with referral sources and consumer groups to ensure appropriate referrals are made to the program.
  • Solicits feedback from consumers of the program activities including agency personnel and family members; develops and installs effective data collection systems, provides appropriate data, supervises data gathering by others and analyzes data from a variety of sources.
  • Establishes systems to predict and prevent potential problems and develops intervention strategies.
• Oversees the fiduciary and compliance responsibility for case management services.
  • Implements and ensures compliance with all contractual, regulatory, program, and accrediting body standards.
  • Manages program occupancy, staff turnover, and other program variables that have a financial impact. Manages and monitors staff changes that may affect job status or program compliance.
  • Reviews individual staff data to ensure that program guidelines are being followed, and used the data to improve efficiencies and outcomes.
  • Monitors program budget to maintain revenues and expenses within budgetary guidelines.
  • Provides necessary documents and maintains certifications and licensures as required.
  • Builds and maintains relationships with children and families throughout services; builds and maintains relationships with community funding entities, governmental agencies, service providers, and program consumers.