Seeking a driven, high-energy continuous improvement expert or process architect to design, lead and facilitate business transformation and process improvement efforts for Corporate Business Services (“CBS” which includes: IT, Supply Chain, Finance Operations, HR Operations, customer contact centers and Business Services, including customer billing). Assist or lead in designing, modeling and implementing new or modified business process solutions to deliver a leaner and more efficient business while maintaining and improving service delivery. This specialist will be responsible for driving continuous improvement in CBS by using data to identify opportunities for improvement, developing and presenting business case justifications for pursuing opportunities, and working with CBS personnel to leverage continuous improvement models, tools, and technology to achieve measurable results, close performance gaps and create value for stakeholders.
Develop problem statements, define business objectives and develop problem-solving approaches for large-scale transformational and process improvement efforts and initiatives.
Drive the development and implementation of overarching continuous improvement roadmap(s) and plans designed to deliver measurable results
Designs and implements solutions to operationalize business strategies
Designs processes that enable end?to?end value delivery and optimize efficiency
Develop performance indicators that drive performance transparency and continuous improvement
Identify opportunities for continuous improvement based on performance measures, customer feedback, and services delivered vs. business needs
Develop business cases for continuous improvement opportunities and present to senior management for approval
Utilize process improvement methodologies (e.g., LEAN, Six Sigma, Kaizen, etc.) and related skills to facilitate end-to-end process mapping sessions, perform gap analyses and drive teams to re-design processes to be more efficient, including the application of technology for further automation and the development of related performance management measures
Develop designs and models to implement new or modified business processes and organizational structures to deliver a leaner, more efficient business while maintaining and improving service delivery
Provide regular status updates to senior management regarding the status of continuous improvement efforts and escalate issues to management, as necessary
Develop quantitative analyses, ad-hoc reports and models to measure performance of the improvement throughout its life cycle
Minimum education required of the position:
Bachelor’s Degree or equivalent experience required
Minimum experience required of the position:
10+ years of experience with continuous improvement, including process optimization and project management
Shared services or corporate center of excellence experience
Lean and/or Six Sigma certification preferred
Experience with agile methodology, performance management, developing and tracking KPIs, preferred
Minimum knowledge, skills and abilities required of the position:
Effective oral and written communication, facilitation and presentation skills
Strong knowledge of how to leverage performance metrics to identify continuous improvement opportunities and measure business results
Understands how to choose the right problem-solving methods and tools for the problem at hand
Able to use statistical analysis techniques & tools (e.g., Minitab or other)
Solid collaboration and relationship management skills
Excellent negotiation and influencing skills
Ability to deal with and think through ambiguity, complex issues, competing priorities and make thoughtful recommendations
Ability to work both independently and in team environments
Ability to work with limited oversight
Comfortable working across all levels of the organization
Highly organized and effectively prioritizes work in alignment with business needs
Internal Number: 89232
At Entergy (NYSE: ETR), we power life. More than 100 years ago, our founder Harvey Couch started this company with a handshake, some sawdust and a vision. Couch wanted to bring safe, affordable, reliable energy to the Middle South – energy that would power the lives of people and communities.
Today, Entergy is an integrated energy company engaged primarily in electric power production and retail distribution operations. We own and operate power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power.
The 13,500 men and women of Entergy deliver electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas, generating annual revenues of almost $11 billion. Headquartered in New Orleans, we continue to play a driving role in the economic growth of the Gulf South.
Our work matters. That’s been true for more than 100 years. And as we look to the next century, we remember the constant that bridges our past and future: We Power Life.
New Orleans, home to our corporate headquarters, has been named the second favorite American city in Travel + Leisure’s 2017 survey... of locals about their home towns.
Our 2018 employee safety performance ranked in the top decile of the Edison Electric Institute benchmark survey.
In 2018, Entergy Corporation and the Entergy Charitable Foundation awarded grants totaling more than $18 million to about 2,200 nonprofits in communities where we operate.
With a total of 31 awards from EEI for its restoration and mutual-assistance work, Entergy remains the only utility company to have won either EEI's Recovery or Assistance Award, or both, every year since the awards began in 1998.